EzySmart's Smart Lock Warranty Policy

EzySmart Smart Lock Warranty Policy

At EzySmart, we are committed to delivering reliable and high-quality smart locks to enhance your home security. To ensure a seamless experience, please carefully review the specific warranty terms and conditions related to our smart locks.

 

Coverage and Duration

EzySmart smart locks come with a 12-month standard warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal usage. If your smart lock encounters a malfunction due to a covered defect, we will repair or replace the lock at no additional cost.

 

Important Usage Advisory

Emergency Key Usage:
We strongly advise all customers to store the emergency key outside of the home or in an accessible location. This key serves as a backup unlocking method in the event of a lock malfunction affecting fingerprint, card, password, or other electronic access methods.

In case of a motor or latch malfunction:

• If the emergency key is available and functional: The issue will be covered under warranty, and repair or replacement will be provided as necessary.

• If the emergency key is unavailable, requiring the lock to be forcibly broken for entry: The warranty does not cover the lock replacement, as this situation arises due to customer oversight in key storage. The customer will need to purchase a new lock.

 

Exclusions

The following scenarios are not covered under the smart lock warranty:

• Emergency Key Mismanagement: If a customer cannot access the emergency key during a lockout, resulting in the lock being forcibly broken, the warranty is void.

• Damage caused by misuse, unauthorized repairs, or modifications.

• Normal wear and tear, such as scratches or cosmetic damage.

• Malfunctions caused by improper installation not performed by EzySmart-approved technicians.

 

Warranty Claim Exceptions

• If the emergency key is available but the lock remains inoperable due to a defect: A full replacement unit will be provided, subject to the warranty period.

• For emergency lockouts caused by customer mismanagement of the emergency key: The warranty does not cover such cases, and the customer assumes responsibility for purchasing a new lock.

​

Making a Warranty Claim

To initiate a warranty claim, please contact EzySmart customer support with the following details:

1. Proof of purchase.

2. A detailed description of the issue.

3. Photos or videos demonstrating the defect (if possible).

Contact Information:

• Email: KEVINSMARTHOMESOLUTION@GMAIL.COM

• Phone: 016-221-7160

 

Repair or Replacement

• Defective locks will be repaired or replaced with a new or refurbished unit of equal value.

• The replacement unit warranty will continue for the remainder of the original period or 30 days, whichever is longer.

 

Limitation of Liability

EzySmart's liability under this warranty is limited to repair or replacement of defective products. We are not liable for indirect, incidental, or consequential damages resulting from a lock malfunction or mismanagement of the emergency key.

 

Customer Acknowledgment

By purchasing an EzySmart smart lock, you agree to adhere to the terms of this warranty policy and ensure proper management of the emergency key to avoid unnecessary lock damage.

​

​

Scenarios that VOID Warranty​

 

Scenario 1: Emergency Key Available

• Reason Warranty Is NOT Void:
  The customer has followed the advisory to keep the emergency key accessible. This allows a non-destructive way to unlock the door, meaning any motor or latch defect can be resolved without additional damage to the lock. The defect is then assessed under normal warranty coverage.

 

Scenario 2: Emergency Key Unavailable

• Reason Warranty IS Void:
  The customer has not adhered to the advisory to keep the emergency key accessible. If the lock must be forcibly broken to gain entry, this is considered customer oversight rather than a product defect. Forcing the lock causes damage outside of normal usage, which voids the warranty since the damage was preventable.

 

Scenario 3: Damage Caused by Misuse or Unauthorized Repairs

• Reason Warranty IS Void:
  Damage resulting from customer misuse, third-party repairs, or modifications violates the terms of warranty. These actions compromise the integrity of the product and are beyond the manufacturer’s control, making warranty coverage invalid.

 

Scenario 4: Damage Due Wrong Installation (Not by EzySmart)

• Reason Warranty IS Void:
  Proper installation is crucial to the lock's performance. If the lock is installed incorrectly by non-EzySmart personnel, it may lead to operational issues or damage. The warranty is void because the manufacturer cannot verify or take responsibility for third-party installations.

 

Scenario 5: Normal Wear and Tear

• Reason Warranty IS Void:
  Cosmetic issues such as scratches or wear from regular use are not indicative of a defect in materials or workmanship. Such wear is expected over time and does not affect the lock's functionality, so it falls outside the scope of the warranty.

 

Scenario 6: Lock Defective Despite Emergency Key Availability

• Reason Warranty Is NOT Void:
  When the emergency key is used but the lock remains inoperable due to a defect in materials or workmanship, the warranty covers repair or replacement. This scenario demonstrates adherence to proper use and the defect falls within the warranty terms.

 

Customer Responsibility

The warranty terms emphasize customer responsibility, particularly regarding the management of the emergency key. Scenarios where issues arise due to negligence (e.g., no emergency key or misuse) void the warranty, as the damage could have been avoided.

​